Jobs

Customer Service & DTC Sales COORDINATOR (USA)

Role Overview

Haydenshapes is seeking a proactive, sales-focused Customer Service & DTC Sales Coordinator to support and grow our Direct-to-Consumer business in the United States.

This is a revenue-oriented role that combines customer service, sales conversion, order management and operational coordination. You will act as a key link between US customers and our Australian production and support teams, ensuring a seamless end-to-end experience.

The role requires strong communication skills, initiative and the ability to manage multiple workflows in a fast-paced environment.

Key Responsibilities

DTC Sales & Order Management

• Convert inbound customer inquiries into sales opportunities.
• Process and manage DTC orders accurately and efficiently.
• Track orders through production and fulfillment with proactive updates.
• Coordinate with Australian production and logistics teams.
• Support DTC programs and identify opportunities to increase revenue.

Customer Service & Warranty

• Manage communication across phone, email, live chat and social.
• Provide clear, timely support before and after purchase.
• Handle warranty claims and coordinate resolutions.
• Maintain a premium brand experience.

Fulfillment & Operations

• Monitor inventory and support stocktakes.
• Communicate demand trends between US and AUS teams.
• Participate in weekly WIP meetings.

Candidate Profile

• Sales-driven with customer-facing experience.
• Strong written and verbal communication skills.
• Highly organised and detail-oriented.
• Comfortable managing multiple systems.
• Experience with Shopify or CRM systems preferred.

Apply

Send your cover letter and resume to pat@haydenshapes.com .