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SHIPPING & RETURNS

SHIPPING TIMES

Surfboards

  • 1-5 Business Days (US Ground Shipping)
  • 1-5 Business Days (US Zone 2 - Hawaii, Puerto Rico, Alaska)
  • 2-7 Business Days (International)

Hardware and Accessories

  • 3-7 Business Days (US Ground Shipping)
  • 3-7 Business Days (US Zone 2 - Hawaii, Puerto Rico, Alaska)
  • 7-10 Business Days (International)

Clothing

  • 3-7 Business Days (US Ground Shipping)
  • 3-7 Business Days (US Zone 2 - Hawaii, Puerto Rico, Alaska)
  • 7-10 Business Days (International)

SHIPPING COSTS

Surfboards*

  • Pick Up in El Segundo, CA – Free
  • US – From $69.99 (final charge calculated at checkout)
  • Pick Up at Airport (US Zone 2 - Hawaii, Puerto Rico, Alaska) - From $69.99 (final charge calculated at checkout)
  • US Zone 2 - Hawaii, Puerto Rico, Alaska – From $149 (final charge calculated at checkout)
  • International – From $149 (final charge calculated at checkout)

*If multiple surfboards are purchased, additional shipping costs apply (final charge calculated at checkout).

Hardware & Accessories

  • Pick Up in El Segundo, CA – Free
  • US – From $69.99 (final charge calculated at checkout)
  • Pick Up at Airport (US Zone 2 - Hawaii, Puerto Rico, Alaska) - From $69.99 (final charge calculated at checkout)
  • US Zone 2 - Hawaii, Puerto Rico, Alaska – From $29 (final charge calculated at checkout)
  • International – From $99 (final charge calculated at checkout)

Clothing

  • US – Orders under $100 – $15
  • US – Orders over $100 – Free
  • Hawaii – From $20 (final charge calculated at checkout)
  • International – From $30 (final charge calculated at checkout)

SHIPPING: ADDITIONAL INFORMATION

Third Party Addresses

We do not ship to third party addresses unless that address is known and can be verified by Haydenshapes. 

Changes To Order

Due to the fast turnaround time for our orders, we cannot guarantee that the address can be updated. Please contact our Customer Service team here and we will do our best to assist you.

If your order has already been shipped, please contact the carrier to update your address.

Customs/ Import Duties & Taxes

For international orders, any duties and taxes owed at the time of import will be payable by the recipient. As duties and taxes vary based on the value of goods and receiving country, estimated duties and taxes amount can only be made available to the customer when inquired prior to ordering.

Delivery Attempts

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Haydenshapes will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.

Customers are responsible to have someone at the delivery address to accept the delivery. Any delivery requests must be made prior to the shipment of the order. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.  

 

RETURNS & REFUNDS

Surfboards

Please select carefully at the time when you place your order. There are no returns or cancellations on custom ordered surfboards. This includes sale/ reduced surfboards, limited edition artwork models, HSSTUDiO custom surfboards and made to order surfboards. Return for other products for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% (or $15 whichever is greater) of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging.

Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product. You must pay all cost associated with the return shipping. Any incorrect, missing or damaged items received must be reported to Haydenshapes within 24 hours of you receiving the delivery. This can only be done by E-mail or Fax. If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. Haydenshapes owns the title of any extra goods shipped with your order that have been despatched in error. 

There will be no credit given on order price difference, due to price drops. 

Please retain all original packaging in case of a return or damage in transit, so that the carrier will be able to inspect any damage incurred and return damaged item to Haydenshapes.

 

Clothing, Hardware & Accessories

Haydenshapes offers 30 day returns for full priced items (clothing, hardware & accessories only) from the date of purchase for a refund or credit note (valid for 6 months from issue date).


• Returned items must be in their original condition, unworn and with all tags still attached
• Haydenshapes do not offer exchanges, refunds or credit notes on sale items or items purchased with a discount code (excluding the 10% newsletter discount)
• Shipping and handling costs are not refundable

Exchanges: At this stage, we are only able to offer exchanges to Australia & New Zealand customers.

Haydenshapes reserves the right to reject items that do not comply with the above requirements. 

A refund may be provided in the case of a damaged or faulty item. Goods are inspected before packaging to ensure they are in excellent condition. Products are packaged carefully to ensure a minimal chance of damage during transit. If you receive a damaged or defective item please contact Haydenshapes within 30 days of purchase to be eligible for an exchange or a refund.

Please retain all original packaging in case of a return or damage in transit, so that the carrier will be able to inspect any damage incurred and return damaged item to Haydenshapes.

Click here to download the Haydenshapes Returns Form.