Terms & Conditions

Agreement of Sale

PLACING ORDERS

All orders placed are subject to confirmation and acceptance by Haydenshapes Pty Ltd. Haydenshapes Pty Ltd may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to Haydenshapes, which must be received within seven days of the price increase notification. To minimize errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible.

Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include E-mailing our sales, phoning or submitting order by fax. For some organizations where a purchase order is necessary, we still encourage the orders to be placed online and followed by a summarized purchase order. Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site. Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back. Cancellations may be communicated by email or Fax.

 

WARRANTY CLAIM

All surfboards sold by Haydenshapes come with a warranty to be free from any manufacturing defects or faults. Surfboards are NOT warranted against breakage. This warranty is not transferable. Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances. Warranty only covers the item(s) sold by Haydenshapes. A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Haydenshapes to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer’s credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Haydenshapes also reserves the right to charge the labour cost for examining these goods where no fault was found. All warranties are voided if returned product is found in any way to be mishandled, mis-installed, modified, tampered, abused, physically damaged. Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods. Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Haydenshapes. Haydenshapes is not responsible for any parcel missing in transit, on its return back to Haydenshapes.

DISCLAIMER

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice. Images displayed on this web site should be regarded as illustrative and informational purpose only.The actual products are often not identical to the images. Haydenshapes Pty Ltd ABN 99 130 075 642

MISSION STATEMENT

To nurture and inspire a connection with surf, the ocean, art and culture by creating premium, performance surfboards that are innovative and unique.

OUR SURFBOARDS AND PRODUCTS

Our motivation is to deliver quality craftsmanship and high-performance surfboards, as well as our range of clothing and accessories. We’re passionate about sourcing only finest quality custom designed materials from all over the world for our products. We bring each unique surfboard to life with specially trained craftsman, through advance manufacturing facilities and unique processes.

OUR TEAM

Haydenshapes operates only due to the passionate team behind it. Together, we embrace diversity and work collectively as a team to create a place where each team member is given the opportunity to shine and prosper in their role through hard work and dedication. Treating each individual with respect and dignity is of high importance to us, and what we stand for as a global brand and business.

OUR CUSTOMERS

Delivering a superior level of customer service is important to us. It is a priority to instill the positive energy that encompasses surf culture, through each phone call, email and interaction with our consumers. It is our goal to uplift and inspire them – if just for a few moments of their day. Our customer connection extends far beyond an exchange of product. Each and every relationship is valued.