Terms & Conditions Agreement of Sale
All orders placed are subject to confirmation and acceptance by Haydenshapes Pty Ltd. Haydenshapes Pty Ltd may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to Haydenshapes, which must be received within seven days of the price increase notification. To minimize errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible.
Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include E-mailing our sales, phoning or submitting order by fax. For some organizations where a purchase order is necessary, we still encourage the orders to be placed online and followed by a summarized purchase order. Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site. Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back. Cancellations may be communicated by email or Fax.
For online orders, accepted payments include credit cards (Visa/ Master card ONLY)
The title of the goods supplied does not pass to the customer from Haydenshapes until the full amount is paid to Haydenshapes Pty Ltd.
Estimated shipping times:
3 - 10 business days (Australia)
1- 5 business days (USA)
2- 7 business days (International)
We do not ship to PO Boxes for surfboards. We do not ship to third party addresses unless that address is known and can be verified by Haydenshapes. Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Haydenshapes will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
Customers are responsible to have someone at the delivery address to accept the delivery. Any delivery requests must be made prior to the shipment of the order. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery. When your order is shipped you will be sent an E-mail confirmation which will include an order number which can be used when enquiring about your order.
For international orders, any duties and taxes owed at the time of import will be payable by the recipient. As duties and taxes vary based on the value of goods and receiving country, estimated duties and taxes amount can only be made available to the customer when inquired prior to ordering.
SHIPPING: CLOTHING AND ACCESSORIES
Australia Estimated shipping times:
1-3 business days
We deliver our clothing and accessories with Aus Post Express post service and it can take up to 1-3 business days for the parcel to reach you. Express post service only applies to major metro areas and capital cities.
Please note express post delivery may not apply to your region. To find out if your delivery address falls under the express post network visit Australia Post here.
USA Estimated shipping times:
1-4 business days
We deliver our clothing and accessories with Fedex and it can take up to 1-5 business days for the parcel to reach those within major metro areas and capital cities.
RETURN AND REFUND: SURFBOARDS
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order. There are no returns on custom order surfboards. Return for other products for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% (or $15 whichever is greater) of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product. You must pay all cost associated with the return shipping. Any incorrect, missing or damaged items received must be reported to Haydenshapes within 24 hours of you receiving the delivery. This can only be done by E-mail or Fax. If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. Haydenshapes owns the title of any extra goods shipped with your order that have been despatched in error.
RETURN AND REFUND: CLOTHING AND ACCESSORIES
Haydenshapes do not issue refunds. We may exchange or issue a credit note (valid for 6 months from issue date) for a change of mind purchase subject to several conditions:
• Goods must be returned within 14 days of purchase with original tags and receipt.
• A refund does not apply to goods reduced for sales purposes however may be returned for either an exchange or credit note.
• Goods cannot have been worn, washed, used, soiled or damaged by the customer
• Shipping and handling costs are not refundable
A refund may be provided in the case of a damaged or faulty item. Goods are inspected before packaging to ensure they are in excellent condition. Products are packaged carefully to ensure a minimal chance of damage during transit. If you receive a damaged or defective item please contact Haydenshapes within 14 days of purchase to be eligible for an exchange or a refund.
All surfboards sold by Haydenshapes come with a warranty to be free from any manufacturing defects or faults. Surfboards are NOT warranted against breakage. This warranty is not transferable. Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances. Warranty only covers the item(s) sold by Haydenshapes. A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Haydenshapes to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Haydenshapes also reserves the right to charge the labour cost for examining these goods where no fault was found. All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged. Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods. Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Haydenshapes. Haydenshapes is not responsible for any parcel missing in transit, on its return back to Haydenshapes.
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice. Images displayed on this web site should be regarded as illustrative and informational purpose only.The actual products are often not identical to the images. Haydenshapes Pty Ltd ABN 99 130 075 642
To nurture and inspire a connection with surf, the ocean, art and culture by creating premium, performance surfboards that are innovative and unique.
OUR SURFBOARDS AND PRODUCTS
Our motivation is to deliver quality craftsmanship and high performance surfboards, as well as our range of clothing and accessories. We’re passionate about sourcing only finest quality custom designed materials from all over the world for our products. We bring each unique surfboard to life with specially trained craftsman, through advance manufacturing facilities and unique processes.
Haydenshapes operates only due to the passionate team behind it. Together, we embrace diversity and work collectively as a team to create a place where each team member is given the opportunity to shine and prosper in their role through hard work and dedication. Treating each individual with respect and dignity is of high importance to us, and what we stand for as a global brand and business.
Delivering a superior level of customer service is important to us. It is a priority to instill the positive energy that encompasses surf culture, through each phone call, email and interaction with our consumers. It is our goal to uplift and inspire them – if just for a few moments of their day. Our customer connection extends far beyond an exchange of product. Each and every relationship is valued.