Black Friday FAQ

All Black Friday surfboards are made to order with a 3-4 month production lead time

All Black Friday surfboards are made to order with a 3-4 month production lead time and have an ETD of March/April, 2021

Unfortunately, no. In an effort to streamline production and to make sure we build everything correctly in a timely manner, we are not accepting any changes to dimensions or specs on the made to order Black Friday collection.

Yes! It will take 1 - 2 weeks for your board to pop up in the order tracker. You can track your order by going to the order tracker page and entering your order number.

If you choose to have your board shipped, we will ship your board right as it finishes. You will receive tracking information once the order goes out. If you choose to pick up from one of our Haydenshapes Stores you will receive a call when it is ready for pick up.

Super easy! Just email us at [email protected] with your order details and new shipping address and can have everything corrected.

Unfortunately, no. We complete our oldest orders first and then work towards the newer ones.

No, the sale applies to a limited series of boards with art designed and curated by our team riders for the Cohort I, White Noiz, Hypto Krypto, Loot, Psychedelic Germ, Holy Grail, Untitled and Misc. All stock, HS studio and HS outlet boards remain regular price.

Last chance to score your discount is midnight Monday the 30th of November.

Unfortunately no. Due to varying production methods across different technology and materials (FF, PE and PU) not every piece of art is applicable to every board. We have offered as many variations on art across the boards as possible and there are no further customisations available.

The shipping costs are actually slightly discounted. We charge you less than what it actually costs for us to ship the board. Shipping an oversized package across the globe over International borders is simply going to be expensive.

No, unfortunately not. Due to the variability of International Customs we do not charge import duties and taxes upfront and is not included in the shipping charges.
Duties and taxes will be assessed at time of import and if applicable will be billed to you by the carrier.

Yes, simply choose the free “Pick Up” option and we will contact you once the board is ready for pick up. At that point you can arrange for someone to pick the board up for you or have a courier collect the board for you. Simply forward your order confirmation to the party responsible for picking your order up so that they can present it at time of pick up to release the order.

Black Friday Surfboards are unable to be cancelled once an order is placed. These surfboards fall under our Made to Order and Sale surfboard category.

Click here to ready our full Terms and Conditions

"Please select carefully at the time when you place your order. There are no returns or cancellations on custom ordered surfboards. This includes sale/ reduced surfboards, limited edition artwork models, HSSTUDiO custom surfboards and made to order surfboards."