USA Customer Service and Order Fulfilment Representative

Haydenshapes Surfboards are looking for an experienced retail member to join our team in our exciting new El Segundo showroom on a full time basis.

This role will work across the following areas:

Customer Service:

  • Opening and closing duties of Haydenshapes Retail Space
  • In-store customer service and management of retail and eCommerce sales via POS /
  • Customer Service correspondence via phone, email, online chat
  • Retail Merchandising and monthly inventory / management of stock adjustments via
    inventory management system / TradeGecko
  • Solicitation and assistance of custom order sales
  • Ensuring deadlines are met and boards are packed and shipped in an efficient and
    timely manner

Warehousing and Order Fulfillment:

  • The day to day running of the Haydenshapes El Segundo Warehousing Sector
  • Quality Control boards which are into the warehouse
  • Package and prepare boards (custom order) for delivery
  • Ensure that the warehouse, office and showroom area is organized and tidy at all times
  • Daily cleaning routine
  • All shipping and receiving of goods – working with freight services for the fulfilment of
    Wholesale, DTC, retail sales orders.
  • Company deliveries and general admin tasks as directed.


  • 1-2 years retail experience required
  • Experience in ecommerce / order fulfillment preferred
  • Enthusiasm for Surf Industry and strong knowledge of surf culture / surfboards required
  • Experienced surfer strongly preferred
  • Willingness to learn new skills, systems, and processes




Email cover letter and resume to

[email protected] (US Brand Manager)

Successful applicants that meet the criteria will be contacted.

USA residents only need apply.



Haydenshapes Mona Vale is now looking to hire a fresh intake of apprentice surfboard builders to join our experienced team of manufacturing staff. You will be learning the basics of composite surfboard manufacturing from the ground up, assisting the production manager along with the other manufacturing staff. This is a great opportunity for someone looking to start their career in surfboard building.



Please email a cover letter and resume via email, to [email protected]
Successful applicants that meet the criteria will be contacted.

Australian residents only need apply.